Cookie Policy

Last Updated: March 22, 2026
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At Carelee, we believe that transparency is the foundation of exceptional home care. This Cookie Policy explains how we use cookies and similar tracking technologies to provide a secure, functional, and personalized experience for families seeking our services.
By using our website, you agree to the use of cookies as described in this policy. You can manage your preferences at any time.
1. What are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help us recognize your device, remember your preferences, and ensure our health resources are easy to access.
2. Why We Use Cookies
As a healthcare service provider in Ontario, we use cookies for the following specific purposes:
Security & Functionality: To protect your data and ensure our contact forms and care portals work correctly.
Service Improvement: To analyze how visitors navigate our site so we can improve our home care and PSW service resources.
Communication: To provide real-time support and chat functionality for families through our integrated Crisp chat tool.
Outreach & Awareness: To reach families in need of Personal Support Worker (PSW) services through professional marketing on Google and social media platforms.
3. Categories of Cookies We Use
A. Strictly Necessary Cookies (Always Active)
These cookies are essential for the website to function safely and cannot be switched off. They are used for security, load balancing, and remembering your privacy consent choices.
Compliance Note: These do not require prior consent under PIPEDA.
B. Analytical & Performance Cookies
These help us understand visitor behaviour (e.g., which care services are most viewed). This data is aggregated and anonymous. We use Google Analytics for this purpose.
C. Functional & Communication Cookies
These cookies allow us to provide enhanced functionality, such as our real-time chat support (Crisp). They enable the website to remember your message history and settings so you can continue your conversation as you move between pages.
D. Marketing & Advertising Cookies
We use these to show you relevant information about Carelee on other websites (like Google Search or Facebook).
Google Ads: We use Google’s advertising tools to reach families searching for "home care in Toronto" or "PSW services near me."
Social Media Pixels: We use tracking pixels (e.g., Meta Pixel) to measure the effectiveness of our boosted social media posts.
Note: We strictly adhere to Google’s Healthcare & Medicines policy. We do not track or target users based on sensitive personal health conditions.
4. Health Privacy & Compliance
Carelee is committed to the highest standards of data protection, including PIPEDA and Ontario’s PHIPA.
No Sale of Data: We never sell your personal or health-related data to third parties.
Sensitive Data Protection: Our marketing cookies are configured to avoid "Retargeting" based on specific medical needs or sensitive health history.
Google Consent Mode v2: We utilize the latest Google Consent technology to ensure your marketing preferences are respected by Google’s servers in real-time.
5. Your Choices and Control
You have the legal right to "Opt-In" or "Opt-Out" of any non-essential cookies.
Cookie Banner: You can adjust your preferences via the banner that appears when you first visit our site.
Revisit Settings: Click the "Privacy Settings" icon in the bottom corner of any page to change your mind at any time.
Browser Settings: You can set your browser to block all cookies, though some parts of our site may not function correctly.
6. Detailed Cookie Audit Table
Below is a live list of the specific cookies currently in use on the Carelee website, including their purpose and duration. This list is updated automatically via our compliance partner, CookieYes.

7. Third-Party Privacy Links
For more information on how our primary partners handle your data, please visit:
Google: Privacy & Terms
Meta (Facebook/Instagram): Cookies Policy
Cookie yes: Cookie Policy
Crisp: Privacy Policy
8. Scope of Service
Carelee is a provider of Home Care and Personal Support Worker (PSW) services. Our digital practices are designed to support the safe and secure delivery of these essential community health services.
9. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Carelee Health Technologies Inc.
120 East Beaver Creek Rd, Suite 200
Richmond Hill, ON L4B 4V1
Mobile: +1  (647) 948-5723
Email: care@carelee.ca
Website: https://carelee.ca