Home Care & PSW FAQs in Toronto

Can I book care for just one hour?

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Yes. Carelee offers 1-hour visits. You only book and pay for the time you need, without 3-4 hour minimum requirements.

Can I change my schedule week to week?

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Yes. We offer flexible scheduling. With advance notice, you can adjust visit times, frequency, or services as your needs change.

Is there a minimum number of visits required?

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No. You may book as few or as many visits as needed, including single visits.

How quickly can care begin?

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Care can typically begin within 24–48 hours, depending on caregiver availability and the level of support required.

What services does Carelee provide?

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Carelee offers a full range of home care and Personal Support Worker (PSW) services, including Personal Care, Medication Support, Household Support, Companionship, Specialized Care, and 24-Hour Care. Specialized services include Dementia Care, Palliative Care, Post-Injury Care, Post-Surgical Care, Disability Support, and End-of-Life support.

Can I mix and match services?

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Yes. You may choose individual services or bundle support under a Complete or Advanced Care plan.

Can I book care for just one task?

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Yes. Visits may be scheduled for specific tasks such as bathing, meal preparation, medication reminders, companionship, or household support.

How is 24-hour care priced?

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24-Hour Care is custom-priced based on daytime hours and level of support required. Night-shift hours include a $5 per hour premium.

Are your caregivers trained and screened?

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Yes. All caregivers, including trained Personal Support Workers (PSWs), undergo thorough screening, reference verification, and skills-based assessment. Ongoing training supports safety, professionalism, and structured care delivery.

Will I have the same caregiver?

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We prioritize caregiver consistency whenever possible. If changes are required, structured handovers ensure continuity.

Can caregivers assist with medications?

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Caregivers provide medication reminders, safe handling support, manual tracking, and non-urgent communication with families or physicians. Caregivers do not prescribe medications.

How does the 3-month reduced rate work?

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Certain care plans may be offered at a reduced hourly rate for the first month of service. After this period, the rate automatically returns to the standard posted rate in effect at that time. Bundled care savings remain in place unless otherwise revised.

Are there any hidden fees?

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No. Carelee provides transparent pricing. There are no sign-up fees or contract fees.

Do you charge extra for evenings or weekends?

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No additional premium applies for evenings or regular weekends. However, services provided on Ontario statutory holidays may be subject to applicable premium rates, which will always be communicated in advance.

Is GST/HST included in the price?

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Applicable taxes, including GST/HST where required, are applied in accordance with federal and provincial regulations and will be clearly reflected on invoices.

Are there credit card or processing fees?

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Credit card payments may be subject to third-party processing fees. Any such fees are disclosed before payment confirmation.

Is there a deposit required?

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A one-week refundable deposit may be collected at the start of service. The deposit is returned in full when one week’s notice is provided prior to ending service, in accordance with the agreed terms.

How does billing work?

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Invoices reflect only the hours of care provided. Rates are transparent, and families receive clear documentation of services delivered.

Can I update or cancel a visit?

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Yes. Visits may be updated or cancelled with advance notice. Clear communication helps maintain scheduling stability.

What happens in an emergency?

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Caregivers follow established emergency protocols, contact designated family members, and call emergency services when required.

What areas do you serve?

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Carelee currently supports clients across Toronto and the Greater Toronto Area (GTA), including Richmond Hill, Markham, Vaughan, North York, Scarborough, Mississauga, and nearby communities.

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