Terms and Conditions

Effective Date: 26 February 2026

1. Acceptance of Terms
By accessing or using the Carelee website, mobile applications, or home care services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations in the Province of Ontario and Canada. If you do not agree, please refrain from using our services.
‍2. About Carelee
Carelee Health Technologies Inc. is a private provider of non-medical home care services. Services include personal care, companionship, household support, medication reminders, and specialized support as outlined in each client’s individualized care plan. Carelee does not provide medical diagnosis, clinical treatment, or perform controlled acts under the Regulated Health Professions Act (Ontario).
‍3. Eligibility
To engage Carelee’s services, you must:
- Be at least 18 years of age or have lawful authority to act on behalf of the care recipient.
- Provide accurate and complete intake information.
- Sign the applicable Service Agreement and required consent forms
‍4. Scope of Services
Carelee provides non-medical home care services only. Services are subject to caregiver availability and operational considerations. Carelee reserves the right to modify service schedules or assignments when reasonably necessary, including due to caregiver illness, emergencies, or safety concerns.
‍5. Care Plans and Service Agreements
All services are governed by a signed Service Agreement and individualized care plan. The care plan outlines:
- Scope of support
- Schedule
- Pricing category
- Deposit requirement
- Payment method
In the event of a conflict between these Terms and the signed Service Agreement, the Service Agreement prevails.
‍6. Pricing and Payment
6.1 Currency
All prices are listed in Canadian Dollars (CAD).
6.2 Introductory Reduced Rates
Where applicable, certain care categories may be offered at a reduced hourly rate for the first three (3) months of service. After this period, the hourly rate automatically returns to the standard posted rate in effect at that time. Bundled care savings remain in effect unless otherwise revised and communicated.
6.3 Base Rate and Add-On Structure
Personal Care represents the foundational hourly rate. Additional services such as Medication Management, Household Support, and Companionship may be added at the applicable hourly rate unless included in a bundled care category. Specialized or Advanced Care services are priced separately.
6.4 Overnight Care and 24-Hour
Overnight services are custom-priced. Night-shift hours include a premium as disclosed in the Service Agreement. Daytime hours follow standard pricing.
6.5 Statutory Holidays
Services provided on Ontario statutory holidays may be subject to applicable premium rates. Any adjustments will be communicated in advance and reflected on the invoice.
6.6 Taxes and Processing Fees
Applicable taxes, including HST where required, will be applied in accordance with federal and provincial regulations. Certain third-party payment processing fees (such as credit card transaction fees) may apply and will be disclosed prior to payment confirmation.
‍7. Deposit and Cancellation
7.1 Refundable Deposit
A refundable deposit equivalent to one (1) week of scheduled service may be collected at the commencement of care. The deposit is returned in accordance with the agreed notice terms when service ends.
7.2 Service Notice
Either party may terminate ongoing services with at least one (1) week's written notice, unless otherwise specified in the Service Agreement.
7.3 Pre-Authorized Debit (PAD) Cancellation
Where payment is made via Pre-Authorized Debit (PAD), clients must provide at least ten (10) days written notice prior to the next scheduled debit to cancel PAD authorization, in accordance with banking requirements. These notice requirements operate concurrently. Clients are responsible for ensuring both the service termination notice and the PAD cancellation notice are properly provided.
‍8. Client Responsibilities
Clients and their representatives agree to:
- Provide accurate and updated health information.
- Maintain a safe and respectful environment for caregivers.
- Notify Carelee of changes in condition or medication.
- Remit payment in accordance with the agreed billing terms
Carelee reserves the right to suspend services where safety concerns arise.
‍9. Emergency Protocols
Caregivers follow established emergency procedures. In urgent situations, emergency services may be contacted immediately, and the designated family contact will be notified.
‍10. SMS and Electronic Communications
By providing a phone number, you consent to receive service-related SMS communications, including appointment confirmations, caregiver updates, reminders, and support notifications. Message frequency may vary. Standard carrier message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive communications is not a condition of receiving services. Carelee does not sell or share mobile numbers for marketing purposes.
‍11. Privacy
Carelee collects, uses, and safeguards personal and health information in accordance with its Privacy Policy. By using our services, you consent to such collection and use as described therein.
‍12. Intellectual Property
All website content, including text, graphics, logos, icons, and design elements, is the property of Carelee Health Technologies Inc. and may not be reproduced or distributed without prior written permission.
‍13. Limitation of Liability
Carelee’s services are provided as non-medical support services and are not a substitute for professional medical advice or treatment. Carelee is not liable for:
- Delays caused by emergencies or external factors
- Client misuse of services
- Indirect or consequential damages
To the extent permitted by law, Carelee’s liability is limited to the amount paid for services in the thirty (30) days preceding the claim.
‍14. Indemnification
Clients agree to indemnify and hold harmless Carelee, its employees, directors, and affiliates from claims arising from misuse of services or breach of these Terms.
‍15. Termination by Carelee
Carelee may suspend or terminate services immediately in cases of:
- Unsafe or abusive conduct toward staff
- Non-payment, Material breach of agreement
16. Changes to Terms
Carelee may update these Terms from time to time. Continued use of services following publication of changes constitutes acceptance of the revised Terms.
‍17. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts of Ontario.