Privacy Policy

Last Updated: February 2026

1. Introduction
Carelee Health Technologies Inc. (“Carelee”, “we”, “our”, or “us”) is committed to protecting the privacy, security, and confidentiality of personal information entrusted to us by clients, caregivers, families, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you interact with our home care services, website, mobile communications, video consultations, and related platforms. By using our services or submitting information through our website, you consent to the practices described in this Privacy Policy. Carelee complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Ontario privacy requirements.
‍2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Residential address
- Emergency contact information
- Billing information
- Identity verification details
2.2 Care-Related Information
- Care needs and preferences
- Health-related information provided voluntarily during intake
- Medication information (for reminder purposes only)
- Care visit notes and scheduling details
Carelee does not collect or store medical records beyond what is reasonably required to deliver agreed non-medical support services. Any health-related information collected is limited to what is necessary to deliver agreed support services.
2.3 Service and Communication Information
- Appointment and visit details
- Care plans and updates
- Communication preferences
- SMS consent records
- Customer support interactions
2.4 Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
‍3. How We Use Your Information
- We use collected information to:
- Deliver home care and support services
- Develop and maintain individualized care plans
- Schedule visits and assign caregivers
- Send appointment confirmations and service notifications
- Verify identity using one-time passcodes (OTP)
- Process payments and manage billing
- Respond to inquiries and support requests
- Improve operational efficiency and user experience
- Maintain safety, compliance, and service integrity
We use personal information only for legitimate service-related purposes.
‍4. SMS Communications and Consent
Carelee may send SMS messages related to:
- Appointment confirmations
- Caregiver arrival notifications
- Service reminders
- One-time passcodes (OTP)
- Support communications
4.1 How Consent Is Obtained
Consent may be obtained through:
- Signed service agreements
- Website forms containing SMS disclosures
- Verbal confirmation during onboarding
- Direct inbound messages initiated by the user
4.2 Opt-Out
You may:
Reply STOP to unsubscribe
Reply HELP for assistance
Contact us directly to update preferences
Message frequency may vary. Standard carrier message and data rates may apply.
Carelee does not sell or share mobile numbers or personal information for marketing or promotional purposes.
‍5. Video Consultations (Zoom or Similar Platforms)
Carelee may conduct virtual consultations using secure third-party video conferencing platforms (such as Zoom). Participation in virtual consultations is voluntary. Unless explicitly disclosed and consented to, Carelee does not record virtual sessions. Clients are responsible for ensuring privacy within their own environment during video sessions.
‍6.1 Payments and Financial Information
Carelee may process payments through trusted third-party payment processors, including QuickBooks Payments or authorized financial institutions. Payment processors may collect:
- Billing details
- Credit or debit card information
- Bank account information (for Pre-Authorized Debit)
Carelee does not store full credit card numbers. Payment processing is subject to the security standards of the payment provider.
6.2 Electronic Signatures and Service Agreements
Carelee may use secure third-party electronic signature platforms, including QuickBooks or similar services, to execute service agreements and related documentation. When signing electronically, certain information may be collected by the signature platform, including name, email address, IP address, device information, and date and time stamps associated with the signing process. This information is used solely to verify identity, maintain contractual records, and comply with legal and regulatory requirements. Carelee does not control the independent data practices of third-party signature providers; however, such providers are contractually required to maintain appropriate security safeguards.
‍7. Pre-Authorized Debit (PAD)
Where clients authorize Pre-Authorized Debit:
- Banking information is used solely for agreed recurring payments
- PAD cancellation requires advance written notice as outlined in the Service Agreement
- Banking data is handled securely and in accordance with applicable financial regulations
‍8. How We Share Information
Carelee does not sell, trade, rent, or share personal information for marketing purposes. Information may be shared only with:
- Authorized Carelee employees
- Assigned caregivers
- Emergency responders, when necessary
- Trusted technology service providers supporting operations (under confidentiality obligations)
- Payment processors for billing
We disclose information only as required to deliver services or comply with legal obligations.
‍9. Data Security
We implement administrative, technical, and physical safeguards to protect personal information, including:
- Encrypted data transmission
- Secure access controls
- Role-based system permissions
- Internal monitoring and access restrictions
While we strive to protect information, no electronic system can guarantee absolute security. In the event of a confirmed data breach affecting personal information, Carelee will notify affected individuals in accordance with applicable legal requirements.
10. Data Retention
Personal information is retained only as long as necessary to:
- Provide services
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
‍11. Your Rights
Depending on applicable Canadian and Ontario privacy laws, you may have the right to:
- Access your personal information
- Request corrections
- Withdraw consent (subject to legal limitations)
- Request deletion where legally permissible
- Inquire about how your information is used
To exercise your rights, contact us using the information below.
‍12. Cookies and Website Tracking
Carelee’s website may use cookies and analytics tools to improve performance and user experience. You may adjust your browser settings to disable cookies; however, certain features may not function properly.
‍13. Third-Party Links
Our website may contain links to third-party websites. Carelee is not responsible for the privacy practices of external websites.
‍14. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of our services following changes constitutes acceptance of the revised policy.
‍15. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Carelee Health Technologies Inc.
120 East Beaver Creek Rd, Suite 200
Richmond Hill, ON L4B 4V1
Mobile: +1  (647) 948-5723
Email: care@carelee.ca
Website: https://carelee.ca